FAQs

A transit exchange is a group of bus stops in one place making it easier for people to change routes. Transit exchanges make it convenient for anyone needing to transfer to another route and are typically placed in areas where many people want to go such as shopping areas and universities. Transit exchanges are designed to be safe spaces that are well-lit to reduce the risk of crime.

These exchanges will help expand transit services in the region and align with the 2014 Comox Valley Transit Future Plan, further developed through the 2021 Comox Valley Transit Infrastructure Study. This investment will support the region’s future transit network, accommodate increased service levels, and improve the overall customer experience.

The transit exchanges will be designed to meet Security Achieved through Functional Environmental (SAFE) Design standards, as required by BC Transit.

They are also designed to meet Crime Prevention through Environmental Design (CPTED) principles and best practices for designing safe and comfortable public spaces:

• Increased usage from transit passengers will activate the space and that can make it safer. 
• Enhanced security items will be implemented to deter off-hours gathering.
• Upgraded and attractive lighting can also be integrated at transit exchanges and within all open spaces to enhance safety, visibility, and public experience.

Businesses in the area will still have a way for deliveries and services to reach them. How these deliveries and services get to the businesses might change depending on construction plans; specific routes will be determined as the project progresses.

The project team will continue to consult directly with local businesses with respect to their operational needs.

The sites were selected by considering: 

• Feasibility – the availability of a site large enough for a transit exchange 
• Rider Experience – this includes pedestrian connections to the sites, amenities available around the sites, and connectivity to bus routes and stop locations. 
• Local Government Plans - Alignment with local government plans.
• Community – the impacts to adjacent buildings and tenants was considered as well as changes to parking in the area selected.
• Cost – the financial implications of the construction costs as well as operating costs of the bus routes. 

• Maintaining existing trees will be a priority. 
• Existing trees will be assessed during the detailed design phase. 

Construction is planned to begin in Spring 2025 and be completed for all sites in Fall 2026.

During construction, the public can expect some traffic impacts and possible delays. Local access will be maintained. We thank the public for their patience during the construction period as we work to deliver these essential transit infrastructure upgrades.

The overall project cost is $9.86 million between the Government of Canada (40%), Province of British Columbia (40%), Comox Valley Regional District (20%), and BC Transit will fund enhanced bus stop amenities to improve the overall rider experience.

This project has been funded by federal, provincial and municipal funding partners; The Comox Valley Regional District is responsible for providing 20% of the investment required.

BC transit will establish maintenance agreements with the municipalities and local governments responsible for the road maintenance.