Frequently Asked Questions


Who can participate?

Anyone who is a BC Transit rider or lives in a community where BC Transit operates, and is willing to share ideas to improve public transit in British Columbia.



How can you make your opinion count?

Register - engage.bctransit.com/register with a valid email address

Here you will find a series of projects that are classified as:

  • Featured – open for feedback

  • Ongoing – closed for feedback

  • Completed – project completed or change implemented

  • Upcoming – will become available for feedback at a future date



What kind of public engagement projects are listed?

  • Engagements Projects related to new routes, new schedules, service hours, infrastructure proposals, stop level improvements

  • Periodic Rider Satisfaction and Market Surveys



How will you know if your opinions are being considered?

  • You will be able to see the project from the beginning until the end

  • All the related reports are made available for the panel to review



How will you be notified about any projects that are open for the Voice of the Rider panel?

  • You will be notified by email whenever a new project becomes open for panel review



How often will you receive communication to participate?

  • You will receive at most two engagement projects per month



How long does it take to complete surveys?

  • The surveys may take around 5 to 10 minutes to complete



Do you need to participate in all engagement projects?

  • It is completely at your discretion to be a part of a project or not. If you think that a project will affect you or the community around you we recommend participating



Will you be rewarded for your feedback?

  • There is a chance to win a $100 gift card every time you agree to participate on a project. Two gift cards to be won every month.

For any further clarification, please feel free to contact us:

voiceoftherider@bctransit.com