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BC Transit is continuing to refresh the long-term vision for transit service in the Victoria region through the ongoing Victoria Regional Transit Plan. To ensure our handyDART customers have their say, public engagement events and an online survey launch on November 28, 2025 and will be available until December 22, 2025.
In support of the online survey, BC Transit will also be hosting 3 open houses. Come speak with BC Transit representatives to learn more at one of the open houses listed below:
Location
Address
Date
Time
Westshore
Royal Canadian Legion – Langford Branch
761 Station Ave
Langford BC
V9B 2S1
December 10, 2025
6:00pm – 8:00pm
Downtown
Victoria Disability Resource Centre
817A Fort Street
Victoria, BC
V8W 1H6
December 11, 2025
11:00am – 1:00pm
Sidney
SHOAL Centre and Senior Services
10030 Resthaven Dr
Sidney, BC
V8L3G4
December 13, 2025
10:00am – Noon
The upcoming engagement will focus on:
Enhancing the handyDART customer experience: including booking, wait times, reliability, and overall satisfaction.
Identifying future service improvements: from expanded service hours to new tools like enhanced online booking, and electronic fare payment.
Strengthening access and equity: ensuring handyDART supports independence, well-being, and mobility for people of all ages, abilities, and circumstances.
The insights gathered from the survey and in-person engagements will feed into the refreshed and updated Victoria Regional Transit Plan. The refreshed plan will be the foundation used for future service planning recommendations focused on handyDART as BC Transit continues to invest in fixed route and handyDART service to meet the needs of the growing communities until 2050.
Please click on the link below to access the survey.
BC Transit is continuing to refresh the long-term vision for transit service in the Victoria region through the ongoing Victoria Regional Transit Plan. To ensure our handyDART customers have their say, public engagement events and an online survey launch on November 28, 2025 and will be available until December 22, 2025.
In support of the online survey, BC Transit will also be hosting 3 open houses. Come speak with BC Transit representatives to learn more at one of the open houses listed below:
Location
Address
Date
Time
Westshore
Royal Canadian Legion – Langford Branch
761 Station Ave
Langford BC
V9B 2S1
December 10, 2025
6:00pm – 8:00pm
Downtown
Victoria Disability Resource Centre
817A Fort Street
Victoria, BC
V8W 1H6
December 11, 2025
11:00am – 1:00pm
Sidney
SHOAL Centre and Senior Services
10030 Resthaven Dr
Sidney, BC
V8L3G4
December 13, 2025
10:00am – Noon
The upcoming engagement will focus on:
Enhancing the handyDART customer experience: including booking, wait times, reliability, and overall satisfaction.
Identifying future service improvements: from expanded service hours to new tools like enhanced online booking, and electronic fare payment.
Strengthening access and equity: ensuring handyDART supports independence, well-being, and mobility for people of all ages, abilities, and circumstances.
The insights gathered from the survey and in-person engagements will feed into the refreshed and updated Victoria Regional Transit Plan. The refreshed plan will be the foundation used for future service planning recommendations focused on handyDART as BC Transit continues to invest in fixed route and handyDART service to meet the needs of the growing communities until 2050.
Please click on the link below to access the survey.
The feedback collected through the online survey and at open houses over the coming month, will help ensure BC Transit’s custom transit system continues to evolve and provide services that connect customers to their needs, while also identifying new priorities for the future.
