Customer Satisfaction Survey - March 2025

Hearing from the communities we serve is one of the best ways BC Transit can improve. The valuable feedback that you will share in this 5-minute survey will help us determine the important rider and non-rider sentiments, which will provide us with actionable insights to plan our future customer experience strategy.


Personal Information


We respect your privacy and are committed to protecting your personal information. Your participation in this survey can remain anonymous. Please carefully read to find out how:

Remaining Anonymous:

To ensure your survey responses remain anonymous confirm you are not logged into an engage.bctransit.com account before participating and no personally identifiable information is included in your responses.

When Personal Information is Collected:

If you are logged into an engage.bctransit.com account while participating in this survey or you provide personally identifiable information, your responses will not be anonymous. We recommend you log out of any engage.bctransit.com accounts before participating.

If you choose to use an engage.bctransit.com account to participate in this survey or provide personally identifiable information:

BC Transit collects registrant data and survey responses for the purpose of administering results reporting and improving website services. This information is collected under section 26(c) and 26(e) of the Freedom of Information and Protection of Privacy Act (FOIPPA). If you have any questions about your information, please contact the BC Transit privacy office at privacy@bctransit.com

Hearing from the communities we serve is one of the best ways BC Transit can improve. The valuable feedback that you will share in this 5-minute survey will help us determine the important rider and non-rider sentiments, which will provide us with actionable insights to plan our future customer experience strategy.


Personal Information


We respect your privacy and are committed to protecting your personal information. Your participation in this survey can remain anonymous. Please carefully read to find out how:

Remaining Anonymous:

To ensure your survey responses remain anonymous confirm you are not logged into an engage.bctransit.com account before participating and no personally identifiable information is included in your responses.

When Personal Information is Collected:

If you are logged into an engage.bctransit.com account while participating in this survey or you provide personally identifiable information, your responses will not be anonymous. We recommend you log out of any engage.bctransit.com accounts before participating.

If you choose to use an engage.bctransit.com account to participate in this survey or provide personally identifiable information:

BC Transit collects registrant data and survey responses for the purpose of administering results reporting and improving website services. This information is collected under section 26(c) and 26(e) of the Freedom of Information and Protection of Privacy Act (FOIPPA). If you have any questions about your information, please contact the BC Transit privacy office at privacy@bctransit.com

  • We want to hear from you!

    Hearing from the communities we serve is one of the best ways BC Transit can improve. The valuable feedback that you will share in this 5-minute survey will help us determine the important rider and non-rider sentiments, which will provide us with actionable insights to plan our future customer experience strategy.

    Participate and register by entering your email at the end of the survey for your chance to win one of two $100 gift cards   

    Take Survey
Page last updated: 17 Mar 2025, 10:17 AM